Archive: Business & Technology

Upscale Remodeling Corp. of Ithaca has been awarded 'Best Of Houzz' for Customer Satisfaction by Houzz, the leading platform for home remodeling and design, for the second year in a row. The 23-year old full-service remodeling company owned and operated by lifetime resident Stephen L. Nash, Jr., was chosen by the more than 25 million monthly unique users that comprise the Houzz community from among more than 500,000 active home building, remodeling and design industry professionals.

The Best Of Houzz award is given in two categories: Design and Customer Satisfaction. Design award winners' work was the most popular among the more than 25 million monthly users on Houzz, known as "Houzzers." Customer Satisfaction honors are determined by a variety of factors, including the number and quality of client reviews a professional received in 2014. Winners will receive a 'Best Of Houzz 2015' badge on their profiles, helping Houzz users around the world who discover and love a professional's work to learn even more about that business' popularity and satisfaction rating among their peers in the Houzz community.

"Houzz provides homeowners with a 360 degree view of home building, remodeling and design industry professionals, empowering them to engage the right people and products for their project," said Liza Hausman, vice president of industry marketing for Houzz. "We're delighted to recognize Upscale Remodeling Corp. among our 'Best Of' professionals as judged by our community of homeowners and design enthusiasts who are actively remodeling and decorating their homes." 

Upscale Remodeling has also been awarded The 2015 Guildmaster Award, the industry's most prestigious award, for exceptional customer service.

GuildQuality, an independent customer satisfaction surveying company, has been awarding the Guildmaster Award since 2005 to celebrate service excellence in the remodeling and home services professions.

Upscale Remodeling Corp. was selected as one of the over 300 North American builders, remodelers, developers, and contractors recognized by GuildQuality for their superior delivery of customer care.

Over the past few months, GuildQuality reviewed numerous survey responses submitted by customers of Guildmaster candidates. In granting awards, GuildQuality considers two primary metrics for each candidate: the percentage of customers who would recommend and the percentage of customers who responded. Upscale Remodeling Corp. achieved a recommendation rate of greater than 90% from their customers, who were surveyed through GuildQuality.

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