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Governor Andrew M. Cuomo today signed legislation (S.1826C/A.567C) enacting the New York Call Center Jobs Act to protect call center jobs in New York.

"As technology advances, more and more call centers are sending jobs overseas, leaving employees scrambling to find work to support themselves and their families," Cuomo said. "This legislation will protect New York's call center workers by putting in place serious financial disincentives for employers who move jobs out of New York."

The new law establishes rules within the Department of Labor to publicly track all call centers that move New York jobs to another country; imposes severe penalties against companies that fail to timely report such information; forces employers that received benefits for call centers from the State that move jobs from New York to another country to repay the value of any grant or guaranteed loans they have received for the call center in the past five years; and prohibit companies from receiving future state benefits for five years. State agencies would be required to make best efforts to ensure call center and customer service contracts are performed in New York.

The Department of Labor will compile an annual list of all center employers that relocate a call center to a foreign country or reduce their call center employment by at least 30%. That list will be available to the public through the Department's website.

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